This is a system that is intended to automate the management of loan collections while managing overdue loan accounts.
The platform gives institutions the authority to specify methods for categorising, allocating, and taking further
action, as well as to keep records of information on repossessed property.
The product's major objective is to give banks the tools they need to effectively manage their past-due customers and
boost their collection rates, efficiency ratios, and customer service levels.
The effective and efficient management of
loan recovery is one of the most time-consuming duties in most institutions. The rehabilitation process is made more
difficult by an antiquated, inept banking system that lacks NPA management support.
This app is equipped with thorough
NPA reporting, a follow-up and commitment monitoring system, and a legal management system to successfully recover
past-due loans and gradually reduce NPA in banks. Loan defaulters can be tracked by recovery agents by follow-up
tracking system. For client follow-up, managers can delegate authority to certain users.
The wireframes
Using the current job flows as a starting point, I created low-fidelity wireframes to test functionality,
behaviour, and content structure. Before continuing, this stage enabled us to test my hypotheses with actual users.
A monochrome wireframe only reveals structure to viewers. There aren't any distinct colours or tones that compete with
one another for their attention. Everything is given equal weight in its place so you can concentrate on the overall user
experience.
Visual design
Through the use of elements like graphics, photos, typefaces, negative space, layouts, and
colour, I hoped to improve and influence the user experience. Apart from greatly increasing the product's aesthetic
appeal, these were incorporated to improve usage.
Analytical Workbench
A central dashboard for trend analysis and hotspot analysis to identify issues, their causes, and
solutions in a bank, community, region, market, or other similar aspects.
Contact procedure
From within the programme, it is possible to phone and email customers, make reminders, follow up on concerns, escalate them, and fix in-person
meetings.
Recovery Recovery
can be started via a variety of methods, including in-person meetings, online payments,
check collections, cash, etc.
I had the finest experience collaborating with the client to gather their opinion and produce the best result.
These are
some significant lessons learned from this project:
Collaboration produces the best designs. It was encouraging to
observe how each member was able to contribute a unique viewpoint during the drawing sessions. Due to their ignorance of
technical issues, I've observed that non-technical people's ideas seem limitless, whereas technical individuals are
grounded in reality and can be a fantastic sounding board for what is feasible.
A successful product requires design
thinking. This lean structure allowed me to stay focused and on track throughout the entire discussion with the team,
which really helped to define the project
